All pellet stoves require a full service at least once a year. Folks that rely on a stove as a primary source of heat and burn more than 2 tons of fuel in a season will benefit from 2 cleanings. While a typical cleaning usually takes place during the off season, a secondary cleaning may be required mid-winter to restore performance to a very dirty stove.
We offer two types of service plans; our Basic Annual Service which cleans out the stove during the off-season and our Full Season Service Contract which includes an off-season cleaning and a scheduled mid-winter
cleaning to restore performance when the stove is working its hardest. We have found that folks who rely on their stove as a primary heat source have usually crossed the 2 ton threshold by mid January. A quick clean of the venting and exhaust passages will restore efficiency for the remaining winter months.
Additionally, if your stove requires a repair and you have purchased the Full Season Cleaning Contract, we may be able to make the repairs during the cleaning visit at no additional labor cost.
Who is Eligible? Customers who have had us out at least once for either an installation, cleaning or a repair are eligible for the service plans and contracts. Sorry, if we have never seen your stove before, you must schedule a service call at our regular service call rates for your first visit.
How Do I Sign Up? The Basic Annual Service and the Full Season Service Contract are prepay only. The maximum amount of space allotted to perform this service work is limited to our off season schedule which starts in April and ends mid summer as installation season kicks in.
Why Are The Plans Prepaid?
Asking customers to prepay allows us to manage all of the costs associated with planning and scheduling this work. In exchange for your trust, we set a price which is lower than our regular season pricing. We Have Made Some Changes for 2013-14
Service plans will no longer carry forward. If we recently worked on your stove and cleaned it, you may not need a cleaning right now or into the summer but if you want to be covered for next year, you need to buy a new plan during open enrollment. No more 1st cleanings in mid-winter.
Full Season Cleaning Contracts will not be available to zones 4 and 5. If you live in zones 4 and 5 we will offer and end of season cleaning ONLY. Additional trips to your home will be at regular seasonal rates.
Stoves built before 1998 will NO LONGER be included into the Full Season Service Plan unless they have been restored by us. While many older stove are generally in good shape, there are too many folks using very old equipment as a reliable source of heat and we cannot continue to insure against failure simply by cleaning them. If you have an older stove and want to have us restore it, please call the office 508-507-9201 to discuss your options.
Our pricing has gone up. Its difficult to know exactly how much to charge for services as we have to review how much things have cost us in the past as well as forecast what we thing things will cost us in the future and then arrive at a price we think is fair.
What Is The Scheduling Pool? The scheduling pool is where your service request will reside until it is actually scheduled. To optimize our service routes, we need a very full scheduling pool so please be patient, it takes a lot of time to reel in all of these cleanings. Your job may not actually be scheduled for several weeks or more. Do not panic if some time goes by before we actually contact you to schedule the work.
Purchase Your Plan Below
Content copyright . Pellet Stove Service. All rights reserved.