We provide repair service for nearly any brand of pellet stove
The good news is, stoves that are having difficulty running properly, may only need to be professionally cleaned. The bad news, pellet stove problems can be elusive and hard to troubleshoot, even for the best trained dealership certified technicians. If you want a service person who is wholeheartedly devoted to your pellet burning appliance...look no further!
For stoves which are experiencing feeding and performance issues
If we are not familiar with your stove, we will need to perform a thorough cleaning of it prior to attempting to resolve any performance issue. We do this to inspect all of the vital controls and get the stove to a "neutral" state. In most cases, cleaning your pellet stove properly will resolve common feeding and performance problems. Once the unit is clean, narrowing the problem becomes much easier and there is less chance of a misdiagnoses and a needless return trip. This process takes about 2 hours for one technician to do it properly.
Our goal: to get your stove running properly as quick as possible for as long as possible and enable you to experience a trouble free heating season.
For stoves which require replacement parts
We do stock parts for many stoves to repair common problems. Sorry, we do not warehouse all parts for every brand and may need to order your pellet stove part.
In most cases we can replace a broken part within a day or two. Many dealer exclusive parts, such as control boards, glass, burn pots, fire brick or heat sensors, may take upwards to a week or longer to obtain. All parts must be paid for in full before ordering. When we return to install a part, we will not bill the service call fee again but will charge the hourly rate to install it.
Sorry, but we DO NOT provide warranty services unless your dealer or manufacturer has directed us to do so. You should contact your dealer where the pellet stove was purchased for warranty claims.
Purchasing parts from us
We only stock a limited amount of parts. If you need a replacement part and want to perform the repair yourself, please contact us via email. We may have a part we can sell you. All part sales must be picked up by you at our location. Appointments are necessary.
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